Are you looking to enhance your skills in troubleshooting and managing iPads in your school? Our upcoming session is designed to equip teachers and staff with the essential knowledge and tools to resolve common iPad issues efficiently or know which support routes to follow if this is not something they can resolve.
The roles of technical support and administration are separate from that of the Digital Learning Coordinator. This is the perfect opportunity to expand your digital team that support the technical side of Empowered Learning.
This course is open to anyone interested in supporting iPad issue resolution in their school and may offer an opportunity for the workload to be shared by having more staff trained. Whether you are new to the role of admin/technical ICT support or looking to expand your knowledge to better assist your Digital Team, this workshop is for you.
Who is this for?
- All Staff – All Levels
Session Overview
- Learn to factory reset and update iPads.
- Navigate key support systems like HALO, CGI/Self-Serve/Snowden Portal, askDET, JAMF, Apple School Manager, and LTAD Admin Portal.
- Understand the escalation process for unresolved issues.
- Explore common problems and their solutions, including storage issues, connectivity problems, and more.
- Practical opportunities for you to bring some iPads from your school that require troubleshooting to then determine and rectify the fault.
- Q&A
Format
1.30 – 3.30pm
Friday TBC
In person @ Location TBC
Elements of Highly Effective Practice
This course covers the following elements:
- Planning
- Teaching
- Learning
- Assessment
Edinburgh Learns Digital | City of Edinburgh Council